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Frequently Asked Questions

What is your service area?

We work all over Melbourne! Wherever you need us, we will be there. All you have to do is tell us where you will be. Please note that some regional areas might be charged extra.

From where do you pick me up from?

Your home, your hotel, your conference, your wedding reception! Wherever you need us, we will be there to help you with your journey.

What types of services do you offer?

Our specialties include airport transfers, winery tours, corporate and conference transfer, wedding day reservations and other special events and functions.

With airport transfers, which airport do you serve?

We take to you to and from both Melbourne Airport and Avalon Airport. Please note, that all picks up from Melbourne International attracts a $10 surcharge.

What hours do you operate?

We work on a 24-hour basis. All you have to do is tell us what time and where you want us to collect you and we will be there. Please take note, that any pick-ups, drop-offs or transfer between 12:00am to 5:00am will incur a night surcharge fee of $15.

What kind of vehicles do you have in store?

We have private European cars and minibuses. All are driven by professionals and well-trained drivers.

How do I make a reservation?

Please click on our reservation logo above for more information.

When should I make a reservation?

As soon as you get your flight details, make your reservation. Please note that for bookings made between 10:00pm to 5:00pm, we will need a 12 notice of any transfers. If you are making a booking for pick up during these hours, please call us directly on 0451 235 235 to confirm your reservation.

What happens if we want to cancel our reservation?

Notify us as soon as possible. You will be charged the full amount for no-shows or lack of notifications.

Will you cancel our reservation?

Yes we will. Upon booking, you will be contacted by us prior to your pick-up for re-confirmation of your booking dates and times. If a response is not received before the desired time, we will cancel the booking.

Book a Reservation Today!